Additional Information Requests

From time to time all betting and gaming operators may ask you for further information to verify your age, identity, or the funds you use to bet with.
This information has been produced together with other betting operators to explain this process to our customers.
Why do operators ask for further information?
All operators are required to take steps to help ensure that gambling is fair and open, not linked to crime, and does not lead to harm.
Part of this includes collecting customer information for age, identity and funds verification.
This means that betting and gaming firms, just like banks, may at times need to ask you to confirm your identity or show that you have sufficient funds to support your gambling activity. Information may sometimes be required before we can accept bets or pay your winnings.
Do all retail and online operators ask for this type of information?
Yes. This is a clear requirement from our regulators, and both retail and online operators will ask for this type of information at certain times.
We understand that our customers may find these requests unusual and intrusive, however this is not our intention and we apologise for any inconvenience that they might cause.
How will my information be used?
The information provided to us will be treated in the strictest confidence in line with our privacy policy and will not be used for any other purpose than fulfilling our regulatory and legal obligations.
What do I need to provide if I’m asked to verify my identity?
We’ll let you know what you need to provide. This will normally be a copy of photographic ID such as a passport or driving license and/or confirmation of your home address (for example, a utility bill).
What do I need to provide if I’m asked to verify the funds I use to bet with?
If you’re asked for information about the funds you use to bet with, it’s important to make sure that you provide information that shows you have sufficient funds to support your gambling activity and confirms the source of those funds. This could be, for example, showing the funds are from your work or a payment made to you.
How do I send my documentation?
Please upload and send these documents to us using our Secure Upload Service . Please make sure that all documents are clear and are not cropped.
What will happen if I do not provide the requested information?
Operators will normally ask for information to be given by a certain time, and we’ll let you know when this is needed by. This could be before paying winnings, before your next bet, or by a certain date.
Unfortunately, further business may not be accepted if the requested information is not provided. We value our customers and would gladly reconsider this position if the information is provided at any point in the future.
How can I find our more?
If you have further questions, please feel free to contact customer service.